Delivery
Postage and packing costs
Orders valued up to £35, postage will be - £2.50
Orders over £35, postage will be - £5.00
Orders over £150, postage will be free
If the items are in stock they will be dispatched within 7 working days, however, if the item needs to be made this may take up to 21 days. We acknowledge every order by e-mail and you will be advised if there is a delay in the delivery.
Returns Policy
We are very confident that our descriptions and photos are accurate and you will be delighted with your purchase from rtviking.co.uk
However, as further peace of mind, if you are unhappy with your goods you are entitled to return them and cancel your order within 30 days from the date of delivery.
• The item must be returned in the same condition and original box in which it was received.
• There is no need to telephone us when sending us a return.
• We recommend sending returns by recorded delivery or special delivery (goods valued over £35) and keeping proof of postage. Returns are sent at your expense. When returning the item, for security reasons, please do not write any wording or terms that identifies the package as containing jewellery
• For reasons of hygiene, we cannot provide a refund or replacement for earrings or items of body jewellery unless the return is a result of our error or if the goods supplied are shown to be faulty
• Items that show signs of wear or have been resized, engraved, altered, or damaged in any way cannot be accepted for return. Damaged goods due to customers negligence will not be accepted. A personalised or engraved item will not be accepted for return. Any unauthorized and improperly boxed goods will be returned to sender.
• We believe in the quality of our products therefore we do not have built in costs to cover the cost of returns - as a result we will normally charge a 5% administration fee to cover the cost of processing your return, which is due to bank charges on the card payment and subsequent refund.
• Once the item is received, checkd and the condition of the product is in line with returns policy conditions. Rosalyn Thompson will then refund your money within 30 days of cancellation by refunding the credit or debit card that was used to purchase the item.
• Rosalyn Thompson will not be held liable for faults or consequences caused by your misuse, negligent handling or improper care or use of the goods.